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Virtual Call Center
Contactual OnDemand Contact Center’s flexible architecture that works with the existing infrastructure allows you to cost-effectively integrate remote offices, outsourcers, a centralized location, or any combination thereof. Either way, they’ll operate seamlessly as a team and enable you to access talent outside your area, eliminate overtime costs, and reduce overhead.
Business Benefits
- Integrate distributed sites and outsourcers to operate as a virtual team
- No specialized equipment required at individual sites
- Reduce overtime costs by employing agents in their own timezone
- Extend service hours thanks to a follow-the-sun approach
- Unified reporting across sites
Operational Benefits
- Eliminate the need for costly hardware, software, or phone lines to remote or home office locations
- Deploy agents rapidly with just a computer, headset and Internet connection
- Scale up or down as your business requires, without impacting your facilities requirements
- Manage Service Levels locally and globally
Call Center is now a Contact Center
While telephony remains a popular channel for customers to reach companies, email and web chat are not far behind. A robust customer communications solution should provide you with full-featured multi-media interaction capabilities (that’s why it is no longer just a call center but a contact center) so you can connect with customers and prospects in variety of ways.
While Contactual is a great call center solution, it also offers email and web chat capabilities that can help you reach and be reached by your customers in the way that’s right for them.
Read about the evolution of call center technology.
