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NetSuite Integration


Why Choose an Integrated CRM and Contact Center?

An integrated on-demand CRM and Contact Center can have a dramatic impact on your business. Every customer interaction is monetized, new opportunities are realized and converted in real time. By selecting a proven integrated solution from Contactual and NetSuite, you can be sure that the combined solution is reliable, scalable and easy-to-use.


Integration Has Benefits

Customers with an integrated NetSuite and Contactual Contact Center solution can toggle seamlessly between the applications, even using a single sign-on screen. VoIP or standard telephone calls can be initiated with a click on a contact already in your NetSuite account.

And, for inbound calls, the appropriate corresponding NetSuite record is "popped" for agent education and customer record augmentation. If you are already a NetSuite customer, you can be up and running on Contactual in no time - Contactual is 100% web-configurable using the application's critically acclaimed user interface.

Contactual & NetSuite


Examples of Contactual's integration points with NetSuite

  • Single Sign-on - Don't worry about logging into two separate applications! Just sign into Contactual OnDemand Contact Center and we'll bring up your NetSuite application.
  • Click To Dial - Save time by easily contacting your customers by simply clicking on a phone number inside a NetSuite record.
  • Screen Pop Records - Quickly identify who's calling and their history by having the caller's NetSuite record pop up once your representative answer the call.

 Integrated Product at a Glance

NetSuite Integration

About NetSuite

NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit: www.netsuite.com.

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