Solutions for High Tech Companies

In an industry characterized by ever-shortening product lifecycles and increasingly global marketplaces, speed and agility are the keys to staying competitive. Customer loyalty and satisfaction is quickly tested with just a single poor experience. Your business is complicated enough without headaches and hidden costs that come with managing complex call center infrastructure.

Contactual’s on-demand call center technology platform was built specifically for high-tech business processes and our unique service delivery methodology dramatically reduces the timeline for call center deployment and on-going management. The Contactual OnDemand Contact Center is a comprehensive call center solution that provides High Tech companies with a powerful and flexible platform for managing all types of call center functions. 

Key Benefits for High Tech Companies

The link between first call resolution and customer satisfaction is well documented. With Contactual, not only are customers routed immediately to the agent best qualified to resolve their issue, but the agent has a complete view of the customer’s information and contact history. Extensive call center monitoring and reporting capabilities allow call center management to quickly pinpoint areas for improving this key metric.

Improve Agent Productivity

Contactual’s award winning and highly-intuitive user interface puts powerful tools right at the agent’s fingertips. Multiple contact methods – phone, email and chat – are handled seamlessly. Out of the box integration with leading CRM vendors provides agents with important customer information, and Contactual’s API suite allows for additional levels of customization. The FAQ Knowledgebase with a shortcut feature shaves time from each interaction. At the end of a call transaction codes allow agents to quickly wrap up and move to the next customer. 

Call center staffing flexibility is critical to the dynamic world of high tech. With Contactual all your agents need is a web browser, an Internet connection and a phone so they can work from your location or from home. There is no hardware or software to install and never any plug-ins to download and configure. Regardless of their physical location, with Contactual your agents function as one seamless virtual call center.

Customer Success Stories

Learn how iPass benefits from the Contactual OnDemand Contact Center.