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FAQ Knowledgebase
What Is It?
The Contactual FAQ Knowledgebase is fully customizable to streamline the agent-customer interactions. Agents can search for terms and find shortcuts to help answer emails and chats. Shortcuts are used to give agents the ability to quickly respond to questions that are commonly asked. What Are the Main Benefits?
- By serving as a central repository of solutions to common issues, the FAQ Knowledgebase allows your contact center staff to address customer querries in a consistent and knowledgeable manner.
- Your agents can save customers' time by running comprehensive searches in the Knowledgebase and finding answers quickly.
- The shortcut feature eliminates unnecessary typing.
How It Looks
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