Call Center Success Stories

Contactual enables organizations of all sizes and in any industry to manage customer interactions through a complete, flexible solution, which delivers rapid time to value.

	Monitoring Agents for Quality Assurance Answer Customers, LLC, an outsourced call center provider, is growing its business serving small businesses nationwide by using Contactual as its virtual call center solution. Contactual allows Answer Customers’ supervisors to closely monitor agents’ handling of calls and facilitates providing a high level of quality assurance to Answer Customers’ clients.	View PDF
	Managing and Monitoring Remote Agents Contactual provided askAFS with a fast, smooth transition to an on-demand contact center, with the power to manage distributed service agents – giving them access to a far larger labor pool.	View PDF
	Revenue from Inbound Calls and Online Chat Cycle Gear, Inc., America’s largest and fastest-growing retailer of motorcycle parts, apparel and accessories, uses Contactual as its call center solution for Cycle Gear Direct serving its online customers.	View PDF
	Persons with Disabilities Work as Home Agents Direct Interactions, an outsourced call center provider, saves money and increases productivity using Contactual as its virtual call center solution. Readily adaptable for people with disabilities, Contactual makes it easy for many agents on the Direct Interactions team to work from home.	View PDF
	Providing Quality Customer Service Hawaii Direct Telephone is a provider of telecommunications services to consumers and virtual call center solution services to businesses. The company uses Contactual as its own call center solution to provide its residential and commercial customers with fast, efficient customer service.	View PDF
	“Front End” to Bilingual Outsourced Call Center MCM-Services-Group is a full-service legal marketing/consulting/media finance company. It serves law firms by developing, executing and financing legal advertising campaigns for mass torts in the pharmaceutical and medical device industries.	View PDF
	Realizing $100,000 Cost Savings Spirit Incentives specializes in consumer travel incentives – cruise, airfare and hotel incentive packages -- and rebate programs.	View PDF

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