Reliability: 99.99+% Uptime

Because of the technological advancements we’ve built in to the OnDemand Contact Center and the redundancy we’ve incorporated into our state-of-the-art data centers, we’re able to provide 99.99+% availability. 99.99+% availability equates to less than 5 minutes of unplanned downtime per month, so you can rest assured that customers will be able to reach your agents just about any time they call, day or night.

Contactual’s reliability is truly unique in the hosted contact center space. Our patent pending Advanced Virtual Tenant Architecture℠ (AVTA) is revolutionizing how system maintenance and upgrades impact call center operations. With AVTA, the application remains available even during scheduled maintenance, and upgrading is as easy as logging out and logging back in. In addition, the tenant-specific call limiter ensures there are no spillover bottlenecks between tenants that could compromise performance.

We understand that while the chances of your agents being unreachable are extremely small, sometimes events occur that may be out of your or our control. Contactual helps companies prepare for unexpected outages by provisioning in our data center a duplicate of your current configuration. You may never need it, but it’s nice to know that an affordable and easy-to-implement business continuity solution is available on demand just in case.

Plus, through the use of encryption protocols and advanced security procedures, Contactual provides higher security levels than those traditionally implemented with on-premise solutions. In fact, the OnDemand Contact Center has passed a number of rigorous security requirements for our Fortune 500 customers.