OnDemand Contact Center: How It Works

Next Generation Approach

Every aspect of the OnDemand Contact Center is designed and engineered to provide an exceptional customer interaction experience. From the world-class UI design team who developed our user interface, to the rich contact center feature set that is fast and easy to implement, to our patent pending Advanced Virtual Tenant Architecture℠ and our fully-redundant infrastructure – Contactual has reinvented the customer contact experience and made it accessible to any organization that wants to improve the way they interact with their customers for low subscription fee.

Dozens of Fortune 500 companies that could afford to spend millions on a call center solution selected Contactual over the traditional on-premise providers. In addition small businesses can finally experience the benefits of a fully-featured call center application that, until now, was financially beyond their means. Contactual’s OnDemand Contact Center is the most innovative and flexible offering among call center providers and allows any organization to quickly and easily reinvent their customer interaction experience for all of their customer contact methods or for a single method such as email response management.

Contactual's innovative approach results in a complete call center offering using superior technology that provides:

• An easy-to-use interface accessible from anywhere through a web browser
• On-demand provisioning for rapid configuration changes
• Patented multimedia high-throughput Interaction Distribution Algorithm
• Rich multimedia framework that integrates voice, email, web-chat, and desktop collaboration
• Out-of-the-box integration with the leading CRM offerings
• Web services APIs to interface with other enterprise applications and data
• Industry leading reliability