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IVR (Interactive Voice Response)
IVR functionality automates interactions with telephone callers. This includes self-service options, customizable greetings and prompts, support of customer entered digits, notification of closed/holiday schedules, and voicemail opportunities based on call center load.
Contactual’s IVR technology supports a rich feature set yet is easy to use and configure. All IVR capabilities are easily managed through the web administrator interface. Changes to IVR scripts can be made on-the-fly in real-time to adapt to various events.
Contactual’s IVR technology supports a rich feature set yet is easy to use and configure. All IVR capabilities are easily managed through the web administrator interface. Changes to IVR scripts can be made on-the-fly in real-time to adapt to various events.
Benefits of Contactual’s IVR feature include:
- Provides self-service options to your callers
- Provides callers with information even during closed hours
- Allows callers to leave a voicemail during peak periods
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Legal advertising firm praises Contactual's easy-to-use IVR and intelligent call routing for their billingual outsourced call center...read more
Legal advertising firm praises Contactual's easy-to-use IVR and intelligent call routing for their billingual outsourced call center...
