FAQ Knowledgebase

The Contactual FAQ Knowledgebase is fully customizable to streamline agent and customer interactions. Shortcuts can be created to answer commonly asked questions. Agents can search the knowledgebase by key words and find shortcuts to quickly answer email and web chat interactions.

Benefits of Contactual’s integrated FAQ Knowledgebase include:

Contact center staff can address customer queries in a consistent and knowledgeable manner
Agents save customers time by finding answers quickly

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