Desktop Sharing

With Contactual's desktop sharing tool an agent can take control of the customer’s remote computer to solve an issue, install and configure software, or help complete a transaction. The customer sees every action the agent performs as it occurs in real-time and can disconnect the agent at any time.

The Collaborate feature is secure and easy to use by both the customer and the agent. It is managed directly thought the agent web interface and requires no additional software to be installed.

Benefits of Contactual’s desktop sharing technology include:

• Increases likelihood of first call resolution
• Reduces time to diagnose and solve problems
• Helps customers and prospects navigate and complete transactions