CRM Integration

An integrated on-demand CRM and Contact Center can have a dramatic impact on your business. Every customer interaction is monetized and new opportunities are realized and converted in real-time. By selecting a proven Contact Center/CRM integrated solution from Contactual, you can be sure that the combined solution is reliable, scalable, and easy-to-use.

Contactual provides out-of-the-box integration with leading on-demand CRM software packages, such as Salesforce.com and NetSuite. Hundreds of Contactual customers have already taken advantage of this integration capability to further optimize their call center performance. As a result they benefit from:

• Single user sign-on screen
• Click-to-dial capability directly from the CRM application
• “Popping” of the customer’s CRM record automatically
• Ability for agents to toggle easily between the two applications

For integration with other CRM applications, our Professional Services team can work with you to achieve the level of interoperability you desire.

Additionally, Contactual is fully integrated with an award-winning help desk automation solution by Numara - FootPrints.

Benefits of Contactual’s CRM integration capabilities include:

• Out-of-the-box integration with the leading hosted CRM solutions – Salesforce.com and NetSuite
• Increases operational efficiency by prioritizing routing based on the data stored in your CRM system
• Increases agent productivity with integrated one-click dialing out of the CRM application
• Reduces customer frustration by "popping" the caller's account information to the agent as soon as the call comes in