OnDemand Contact Center Features

Contactual's call center software provides the rich functionality of the best on-premise call center systems but without the long implementation delays, maintenance hassles, and hidden costs.

From the world-class UI design team who developed our intuitive user interface, to the rich feature set which rivals premise-based systems, to the only hosted call center solution that ties together phone, email and chat communication through a single interface – Contactual has reinvented the customer contact experience.

Contact Center Features

	ACD/Skill-Based Routing Get your customers to the right agents, right away		IVR (Interactive Voice Response) Automate interactions with your clients
	Multimedia Management Manage phone, email & chat channels in one application		CTI (Computer Tele. Integration) Coordinate telephony and data delivery to your agents
	Collaboration See and control your clients' desktops		Case & Contact Management Track all interactions with your customers
	CRM Integration Out-of-the-box integration with leading CRM vendors		Real-Time Monitoring Take the pulse of your call center operations
	Call Recording Robust call recording and retrieval capabilities		FAQ Knowledgebase Quick answers to customers’ questions
	Real-Time Reporting Call center metrics at your fingertips