Contactual helps you tap in to a
highly-skilled and fast-growing
labor pool – work-at-home agents. Skill and expertise
levels can finally trump geographic
location in securing the best
qualified agents for your call center.

Contactual OnDemand Contact
Center’s flexible architecture
makes home-based agents a
cost-effectively reality for your business.

Lower Agent Attrition. Increased Service Levels. Added Flexibility for Your Business.

Agents can be based anywhere without installing any special hardware or software. A
work-at-home agent simply logs into the web-based application to begin taking
customer calls, emails, or chat sessions.

Agents and supervisors can be just as productive as if they were all working at the
same location.

Contactual’s robust monitoring and reporting capabilities provide call center metrics to supervisors and administrators in real-time so you retain complete control over your customer experience. Call recoding provides an added level of quality assurance.

With Contactual your home-based agents are up and running in a manner of days. Training work-at-home agents on the OnDemand Contact Center is a snap thanks to our award-winning interface.

No Hardware. No Software. No Cap-Ex.