Contact Center Solutions

Contactual provides a better alternative
to traditional call center technologies.
Finally there is a way to quickly and
easily increase customer satisfaction,
while reducing your operational costs –
the Contactual OnDemand Contact
Center.

We are the global leader in on-demand
contact center solutions. Every day, all
over the world, thousands of agents in Customer Service, Technical Support,
Telesales, and Internal Help Desk roles use Contactual. And because our solution is
delivered 100% via the software-as-a-service (SaaS) model, the OnDemand Contact
Center seamlessly supports your agents regardless of their location – in-house,
virtual call center, onshore, offshore, or home-based.

With Contactual you get the same comprehensive functionality of an on-premise
system, but without the long delays, maintenance hassles, and hidden costs.

Fastest-to-Deploy. Easiest-to-Use. The Leader in On-Demand Contact Center Solutions.

Contactual provides the fastest-to-deploy and easiest-to-use call center solution. With
a 10-to-1 implementation advantage over on-premise systems, Contactual will have
you up and running in days vs. months, and at a fraction of the cost you might expect
for a fully-featured system.

The only hosted call center application that ties together phone, email, and chat
communications through a single highly-intuitive user interface – Contactual makes it
easy for you to manage all of your customer interactions through one system.

Contactual’s award-winning agent interface was designed by the world’s leading UI
experts resulting in an ease-of-use that is unmatched in the industry.

Contactual is committed to empowering you to provide the highest level of customer
satisfaction. Together we can help you: