Team Contactual

Contactual's executive team brings deep expertise in customer contact management, computing, telecommunications, network operations, and software sales and marketing.

Contactual Management

• Chris Brennan
  President and CEO
   
• Wendell Black
  Vice President of Worldwide Sales and Marketing
   
• David Chen
  Vice President of Finance and Administration
   
• Praveen Hegde
  Vice President of Engineering
   
• Matt Krichbaum
  Vice President of Operations
   

The History of Contactual

Contactual was founded in 2000 by call center technology visionaries determined to improve customer service. They saw the advent of software as a service and the dramatic adoption of voice over IP as an opportunity to provide a far better approach to customer care and to end customer frustration. Today, Contactual’s innovative on-demand software incorporates multiple communications channels – phone, VoIP, voicemail, email and Web chat – into one easy-to-use routing, queuing and tracking system that accommodates centralized contact centers or those with agents distributed anywhere in the world.