Contactual Partners with Sasktel to Provide Server Redundancy and Call Center Dependability Across North America

SaskTel to Host Second North American Server Location, Enhancing Contactual’s Service to Canada

SAN CARLOS, CA (May 27, 2009) – the trusted leader in on-demand contact center software that empowers small businesses and enterprise departments to end customer frustration, today announced they have chosen SaskTel to provide additional hosting for Contactual’s software as a service contact center solution. SaskTel is a leading full-service communications provider offering competitive voice, data, internet, entertainment and multimedia services, web hosting, text and messaging services over a state-of-the-art digital network.

Through the partnership, SaskTel will provide Contactual with a second data center in North America, allowing Contactual to better serve the Canadian market and provide dependability across North America. Contactual customers can be confident knowing their product is supported by multiple world-class servers.

“The addition of a second data center will ensure that our clients’ increasing needs for optimal agent productivity and call center efficiency, will be met by one of the industry’s most comprehensive disaster recovery solutions,” said Mansour Salame, CEO and chairman of Contactual. “Moreover, this move extends our availability in Canada and the second presence in North America enables us to provide a solution with industry-leading reliability for our customer base which includes a steadily growing number of Fortune 500 Companies.” Contactual pioneered the use of hosted contact center solutions that dramatically reduce the costs of call center operations by eliminating the need for infrastructure or agents to be physically located onsite. Contactual provides a hosted contact center solution for small and medium businesses and for departments within large organizations.

About Contactual

Since 2000, Contactual has continuously re-invented customer interaction, with its patented on-demand contact center software, for organizations looking to improve customer satisfaction while lowering costs. Contactual’s innovative user interface, advanced multi channel support, and low maintenance requirements allow companies and internal service organizations to focus on providing great service rather than managing call center technology. Contactual is a global leader in contact center software with offices in the United States, Canada, Europe and Asia. Contactual is a 2007 Best Communication Solution CODiE Awards finalist and a winner of 2006 Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award as well as TMC Labs' Customer Interaction Magazine 2005 Innovation Award. For more information, visit www.contactual.com/pr.