Architect/Lead Engineer

Contactual is a global provider of on-demand contact center solutions. The Contactual OnDemand Contact Center provides robust call center functionality with an innovative Human User Interface. Delivered 100% as a Software as a Service (SaaS), Contactual requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures.

Contactual’s contact center solution is built from the ground-up to be a true on-demand application. The result is an easy-to-use and powerful platform to improve your customer interactions, your team’s efficiency, and eliminate customer frustration.

Summary:

Contactual is seeking an architect/lead engineer for our San Carlos, CA location. This role will be extremely influential in driving the product architecture and company growth.  Successful candidates will provide technical leadership for a team of local and offshore software engineers.  As the lead/architect you will be responsible for design, architecture, and implementation of a SaaS-based application. The candidate will work with the product management team and other key stakeholders in developing requirements and design specifications.

Our successful candidate will have:

• 7+ years of experience in the design and development of large enterprise class projects (scalable, distributed, multithreaded, asynchronous I/O software)
• Strong OO fundamentals and experience in at least one OO language - C++ and/or JAVA
• Demonstrated experience in leading the architectural definition of a product
• Ability to effectively work with and lead a team and to influence others
• Strong analytical and debugging skills
• A Bachelors (or higher) degree in Computer Science
• Ability to juggle multiple projects and change direction mid-course based on business drivers
• Experience developing applications on Linux and/or UNIX
• Ability to develop quick proof of concepts

Desirable:

• VOIP applications development, SIP applications Development, Media Server experience, Asterisk, FreeSWITCH
• SOA, Messaging (JMS, ActiveMQ, CORBA, etc), Middle Tier Development, XML,  Web Services
• Exposure to RESTFUL, SOAP and WSDL
• Experience with HTML, J2EE Servlets, GWT,Ruby

To apply, please send a resume and cover letter to careers@contactual.com.