The History of Contactual

Contactual was founded in 2000 by call center technology visionaries determined to improve customer service. They saw the advent of software as a service and the dramatic adoption of voice over IP as an opportunity to provide a far better approach to customer care and to end customer frustration. Today, Contactual’s innovative on-demand software incorporates multiple communications channels – phone, VoIP, voicemail, email and Web chat – into one easy-to-use routing, queuing and tracking system that accommodates centralized contact centers or those with agents distributed anywhere in the world.