About Contactual

The driving vision at Contactual is that full-featured, business-grade call center
technology can be adopted by companies without the need for any additional hardware
or system software. Contactual OnDemand Contact Center decouples the call center
from the physical constraints of on-premise hosting; this simple concept empowers
companies to deploy agents anywhere there is Internet and phone service and offers
tremendous benefits for today’s business environment, where cost cutting is central to
business survival.

We provide small businesses and enterprise departments with an efficient way to
improve customer satisfaction while lowering costs. By giving clients the ability to
break the long-standing dependency on telephony and hardware, our software delivered
as a service can lower operating costs, improve customer and agent satisfaction, and
speed workflow through faster provisioning and advanced reporting, all of which allow
you to focus on providing a higher level of service to your customers and spend less
time managing your call center.

Why We Say Contactual is a Superior Solution

• Contactual OnDemand Contact Center shifts you from a large scale, up-front capital investment and burdensome call center system implementation to a model where you pay for only what you need, with simple implementation and total flexibility.
• Contactual OnDemand Contact Center handles system maintenance as part of its monthly subscription, and totally eliminates the hidden costs tending an on-premise call center system, which typically amount to a multiple of the direct hardware and software cost.

Contactual is not a small division of a large company – virtual call centers are the entirety of our business focus. Our on-demand call center platform is used by companies the world over, both as direct Contactual clients, or through our network of Powered By Contactual™ telephony service providers.