Contactual Announces Launch of Reseller Program

Program Enables Companies to Resell OnDemand Contact Center across the Globe

SAN CARLOS, CA (June 19, 2007)- Contactual, a global leader in OnDemand Contact Center technology solutions, today announced the launch its Authorized Reseller Program. This will allow various companies to resell Contactual’s OnDemand Contact Center and take advantage of the fast growing Software as a Service (SaaS) opportunity with minimal upfront  investment. 

BayanTrade, a leading knowledge process outsourcing (KPO) company in the APAC region, is one of the first companies to join the distribution partnership program. BayanTrade was able to close deals within thirty days of going to market. 

"We have been successfully using Contactual and other best-of-breed applications internally to support our customers" says Dante Briones, President and CEO of BayanTrade. "As a reseller partner of Contactual through our subsidiary Hosted Solutions Inc, we are able to build on our own internal successes to offer and implement the Contactual OnDemand Contact Center. This allows us to deliver the benefits of high impact, customer interaction management solutions to our customers and clients."

“Through the Contactual Authorized Reseller Program, we are committed to sharing our technology and know-how with our partners to deliver our award winning product to the market” said Contactual CEO Mansour Salame. "We believe that combining the respective strengths of Contactual and our partners such as BayanTrade, will give our end users the freedom of acquiring the Contactual OnDemand Contact Center through their preferred channels.”

Contact Contactual at 1-877-725-2621 or visit www.contactual.com for further information.

About Contactual

Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award, TMC Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring 100 North America list of the top 100 privately held technology firms. For more information, visit www.contactual.com.

###

Media Contact:
Adisa Banjoko
adisa@contactual.com
(650) 292-4403