Contactual Announces Alliance with Probridge in Japan

SAN CARLOS , CA (October 16, 2007) -  Contactual, a global leader in on-demand contact center technology solutions, today announced that White Pajama Japan, its Japanese subsidiary, a joint venture with Tokyo technology giant Infocom, has secured an alliance with Probridge, Inc. a provider of CRM solution in Japan.

Probridge will provide outsourcing, consulting and sales promotion within the CRM and call center domain. As a wholesaler of the OnDemand Contact Center platform, Probridge will offer its own ASP service, “Telepass!” to small and medium size companies throughout Japan. This will allow Probridge to gain a deeper reach into the customer base Infocom (OEM partner of White Pajama Japan) has developed by providing call center solutions in the SMB marketplace. Infocom will support Probridge by operating their Software-as-a-Service (SaaS) platform.

 “We are pleased at the rapid adoption of the SaaS solutions in Japan,” said Mansour Salame, CEO of Contactual. “Probridge joining forces with Infocom and White Pajama Japan is a testament to the expanding business need for on-demand contact center services in this market.”

Yoshihiro Suzuki, CEO of White Pajama Japan stated, “We are excited about the alliance among White Pajama Japan, Infocom and Probridge. We believe that this partnership will make it easier for small and medium Japanese companies to enjoy the benefits of on-demand contact center solutions.”

For more information visit www.whitepajama-japan.com.

About Contactual

Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award, TMC Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring 100 North America list of the top 100 privately held technology firms. For more information, visit www.contactual.com.

About White Pajama Japan

White Pajama Japan was founded in July 2006 as a joint venture between Contactual, a San Carlos, CA-based provider of on-demand contact center solutions, and Infocom, a leading Japanese IT solutions provider. White Pajama Japan delivers an on-demand contact center application fully localized for the Japanese market and powered by Contactual’s technology platform. The company provides a full service offering- including the on-demand contact center technology, hosting and support- to OEM reseller and technology partners in Japan. For more information, please visit www.whitepajama-japan.com.

About Infocom

Infocom is a leading Japanese provider of IT products and services ranging from mobile, network, voice solution and knowledge management solutions to bioscience, healthcare and data center services. The company was founded in 1983 as Nissho Iwai Computer Systems, Inc. through a spin-off of the Nissho Iwai data systems division. Since 2002 Infocom has been listed on JASDAQ stock exchange (stock code 4348).Infocom and White Pajama Japan contracted OEM license agreement in May, 2007.
 For more information, visit www.infocom.co.jp.


CONTACT:
Adisa Banjoko
Contactual
adisa@contactual.com
(650) 292-4403