Contactual and NetSuite Expand Strategic Collaboration into Japan

SAN CARLOS, CA (May 22, 2007) – White Pajama Japan, a Tokyo-based joint venture of Contactual and Infocom, and NetSuite K.K., jointly announced the On-Demand Contact Center Suite, an integrated customer interaction management solution.

The integrated product provides companies with a 360-degree view of the customer and facilitates management of client interactions. Key features of the integrated application include screen pop and click-to-dial functionalities, single sign-on, and the ability to perform custom data dips.

“Representing NetSuite in Japan, I am very much pleased at the announcement of our alliance with White Pajama Japan that represents Contactual in Japan,” stated Takahiko Higashi, President NetSuite Co., Ltd. (Japan). "The integrated solution of two SaaS products, such as NetSuite and Contactual, will enable small and medium businesses to implement their contact center economically, in a short time frame and flexibly. Leveraging this alliance NetSuite Japan will contribute to diffusion of on-demand CRM solution in Japan.”   

“Now we can provide integrated solutions for companies who need CRM and contact center solutions,” said Yoshihiro Suzuki, CEO of White Pajama Japan. “The customer can use our solutions very easily to empower the efficiency of their business.”

“We are excited about the strategic alliance between White Pajama Japan and NetSuite K.K. in the expanding Asian market,” said Mansour Salame, Contactual CEO. “This partnership is a testament to the benefits of the integrated Contactual- NetSuite solution that has been initiated in the U.S. and now is available in Japan.”  

The alliance will cover joint marketing activities, end-user support, and sales and technical support for each partner.

NetSuite and Contactual announced their collaboration in the United States in January of 2006 when Contactual unveiled an integrated OnDemand Contact Center for NetSuite as part of the SuiteFlex Application program. NetSuite recognized the value of the integrated application by presenting Contactual with the Best Integrated Solution award in November of 2006.

About Contactual

Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award, TMC Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring 100 North America list of the top 100 privately held technology firms. For more information visit: www.contactual.com.

About White Pajama Japan Corp.

White Pajama Japan was founded in July 2006 as a joint venture between Contactual, a San Carlos, CA-based provider of on-demand contact center solutions, and Infocom, a leading Japanese IT solutions provider. White Pajama Japan delivers an on-demand contact center application fully localized for the Japanese market and powered by Contactual’s technology platform. The company provides a full service offering- including the on-demand contact center technology, hosting and support- to OEM reseller and technology partners in Japan. For more information, please visit www.whitepajama-japan.com.

About Netsuite K.K.

NetSuite K.K was founded in April 2006 as a Japanese corporation, majority owned by NetSuite Inc. of the U.S. NetSuite enables companies to manage key business operations in a single system, which includes accounting/Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit www.netsuite.co.jp.

Press Contact:
Adisa Banjoko
650.292.4403
Adisa.banjoko@contactual.com