Contactual Debuts Desktop Sharing to Enhance OnDemand Features

Contactual Desktop Sharing Enriches Agent & Customer Experience

SAN CARLOS, CA (June 5, 2007) - Contactual, an award winning global provider of on-demand contact center solutions, is proud to announce its newest product: Contactual Desktop Sharing.

Contactual Desktop Sharing allows contact center agents to provide remote support to clients. This enables companies to improve the level of customer service, technical support, and sales support. Now contact center agents can securely take control of the client’s desktop to resolve support incidents, educate prospects, train customers and much more. This integrated feature of the Contactual OnDemand Contact Center, enriches the quality of customer interactions and eliminates the need to use a separate remote support application. Contactual Desktop Sharing is available immediately at a fraction of the cost of similar solutions.

“Contactual’s desktop sharing will be of interest to a number of call centers who are already using a third party desktop sharing tool in their call center” stated Ashwin Iyer, Industry Manager, Contact Center/CRM ICT with Frost & Sullivan. “Having an integrated application to manage all medias with unified reporting and monitoring will be valuable for contact center managers. Call center managers won’t have to integrate and manage multiple tools to effectively interact with their customers.“

“Contactual is always seeking to improve the interaction between the agent and the customer” noted Contactual CEO Mansour Salame. “Our new desktop sharing feature elevates the level of service provided to the customer without compromising ease of use for the agent and is available at an unmatched price point. This product is the first of several innovations Contactual will be releasing throughout the year.”

Contact Contactual at 1-877-725-2621 or visit www.contactual.com for further information.

About Contactual

Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award, TMC Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring 100 North America list of the top 100 privately held technology firms. For more information, visit www.contactual.com.

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Media Contact:
Adisa Banjoko
adisa@contactual.com
(650) 292-4403