Contactual Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award

“Contactual has a reputation for providing powerful contact management solutions that are fast to deploy and easy to use and we used that same philosophy in developing our enhanced integration for Salesforce CRM environments,” said Chris Brennan, CEO and president of Contactual. “Organizations are embracing the cloud as they look for new ways to connect with their customers and effectively manage customer interactions in a world that is moving beyond the telephone for service and support.” “The Multichannel Connect solution provides our customers with industry leading multimedia interaction capabilities, increased flexibility and real-time visibility across their contact center operations”, added Brennan.

“Contactual was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. Multichannel Connect for Salesforce CRM has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Contactual has earned its place with this distinguished honor.”

The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.