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Contactual Proudly Returns to Dreamforce

Third Consecutive Year Contactual Will Demonstrate its Advanced Cloud-Based Contact Center Solutions with Fast and Easy Integration for Salesforce Customers

 
August 31, 2011 – Redwood City, CA – Contactual, the leading global provider of hosted customer interaction management solutions, today announced it has returned for a third consecutive year as a sponsor of salesforce.com's Dreamforce conference. Dreamforce 2011 is being held at the Moscone Center in San Francisco August 30 - September 2. Contactual's solutions are well-suited for Sales Cloud and Service Cloud users seeking to manage customer interactions in the cloud. Contactual is located in booth #1526 in the Dreamforce Cloud Expo.

"Organizations continue to move to the cloud as they look for better ways to connect with their customers and effectively manage customer interactions,” said Chris Brennan, president and CEO of Contactual. “Customers benefit from the seamless integration between their contact center and Salesforce applications provided by Contactual's Multichannel Connect and CTI Connect options. These solutions provide increased flexibility, enhanced multimedia interaction capabilities and real-time visibility across call center operations" added Brennan.
 
Contactual's OnDemand Contact Center provides cloud-based solutions to customer service, telesales, technical support and internal helpdesk organizations, eliminating the need for complex and costly on-premise software and hardware systems. The Contactual OnDemand Contact Center is immediately available for test drive and deployment on the AppExchange, the leading marketplace for business applications. The announcement was made today at Dreamforce 2011
 
Dreamforce 2011 is the cloud computing event of the year. The ninth annual conference will welcome more than 30,000 customers, partners and developers to the new world of the social enterprise. With more than 450 sessions and 250 sponsors in the expo, Dreamforce offers the content and educational opportunities that enable attendees to tap into the power of the social enterprise.

 

About Contactual
Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. The 100% SaaS-based platform provides the rich functionality of traditional on-premise contact center systems without the long implementation delays, maintenance hassles, or hidden costs.

Contactual was recently named to AlwaysOn’s “OnDemand 100” for the second year in a row and won a 2010 Communications Solutions Product of the Year award. Contactual is a previous AlwaysOn “Global 250” winner, a CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award. For more information, visit www.contactual.com.  
 
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