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OnDemand Contact Center Features
With the OnDemand Contact Center you can optimize your contact center operations, bring value to your clients, and immediately realize significant cost-savings that continue over time.
The only on-demand contact center application that ties together all customer communication channels, such as phone, email, web chat, and voice mail and provides a variety of standard and custom contact center performance metrics, the OnDemand Contact Center is a foundation for successful customer interactions.
Features
CTI
Complete control of all media channels.
Skill-Based Routing
Direct your clients to the appropriately skilled agents.
Multi-media management
Telephony, email, or web chat channels - all in one application.
Collaborate
See and control your customers' and prospects' desktops.
FAQ Knowledgebase
Quick answers to your customers' questions.
IVR
Automate interactions with your clients.
Contacts and Case Management
Simple-to-use integrated contacts and case management system.
Monitoring & Recording
Take the pulse of call center operations on-demand.
Recording & Logging
Robust voice recording and logging capabilities.
Real-Time & Historical Reporting
Call center metrics at your fingertips.
CRM Integration
Out-of-the-box integration with leading CRM vendors.
Contactual can benefit you. See how:
