Contactual OnDemand Contact Center Named Finalist for the 2007 Codie Awards

SAN CARLOS, Calif. -  January 31, 2007 - Contactual, a global leader of on-demand contact center solutions, today announced that the OnDemand Contact Center has been named a finalist for the prestigious 2007 Codie Award in the Best Communication Solution category.

Since its inception in 1986, the Codie Awards program has carried forward the same vision - to showcase the software and information industry's finest products and services and to honor excellence for corporate achievement and philanthropic efforts.

This year’s finalists were chosen from more than 1,200 nominations representing more than 600 companies. "The 2007 Codie Finalists represent real winners, even at this stage of the contest," said Ken Wasch, SIIA President.

“We are honored to be selected,” said Mansour Salame, Contactual Founder and CEO. “Being named a Codie finalist is a strong recognition of how the Contactual OnDemand Contact Center solution ensures successful customer communication.”

The Contactual OnDemand Contact Center allows companies to deploy a contact center with no hardware or software investment. The only on-demand contact center application that ties together all customer communication channels (phone, email, chat, voice mail) and provides multiple performance metrics, the OnDemand Contact Center is a foundation of successful customer interactions.

For a complete list of 2007 Codie Award finalists, visit: http://www.siia.net/codies/2007/finalists.asp.

About SIIA

The Software and Information Industry Association (SIIA) is the principal trade association for the software and digital content industry. SIIA provides global services in government relations, business development, corporate education and intellectual property protection to more than 800 leading software and information companies. For further information, visit http://www.siia.net.

About Contactual

Contactual pioneered the use of on-demand contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing, tracking and reporting system for maximum efficiency. Contactual has earned the NetSuite 2006 Best Integrated Solution award, Frost & Sullivan 2005 Global Excellence in Technology Award, TMC Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring 100 North America list of the top 100 privately held technology firms. For more information, visit www.contactual.com.

Contact:
OnDemand Contact Center, Contactual
Sasha Nunke
650.292.8612
snunke@contactual.com

• 2006 Best Communication Solution Codie winner
• History of the Codie Award