Old myths give way to new realities!

Traditional contact centers were built to be operated on-premise using proprietary hardware and software. In the late nineties first-generation hosted contact center applications were released. The inability of early hosted applications to deliver feasible solutions for contact center users created a number of myths, reinforcing the superiority of on-premise solutions.

Second-generation on-demand contact center applications not only overcome their predecessors’ weaknesses with advanced technology, they also deliver clear advantages over on-premise systems in terms of cost, flexibility, and reliability. It is time to refute the myths.