Call Center Technology

From Call Centers to Contact Centers

Call center technology has been a critical component of most companies' customer-facing organizations for many years. A typical traditional call center required a specialized call center software and proprietary hardware environment. For years businesses had no alternative to making a large up-front capital investment in order to build their customer call center.

In the late 90's advances in Computer Telephony Integration (CTI) technology fueled the development of virtual call centers. This allowed many companies that could not previously afford to purchase a collection of specialized software, hardware, and network equipment to take advantage of the new technologies to launch their own web-based call centers for a fraction of the cost of a traditional installation.

Online Demo

Contactual Technology

For Your Customers
Contactual takes the concept of a virtualized (or web-based) call center environment further, expanding it to include not only telephony but email, chat and voice mail. The result is a comprehensive on-demand contact center that covers multiple customer interaction channels. Contactual arms your call center agents with the robust tools and features to ensure that customer inquiries are handled in a timely and efficient manner.
For Your Business
Unlike the traditional call centers that required weeks of installation, training and costly on-going maintenance, the Contactual OnDemand Contact Center brings value to your business by providing a simple-to-use web application that can be deployed in a matter of hours. The graphical user interface (GUI) is user-friendly and intuitive which lowers the adoption times among your call center staff. Lastly, you won't break the bank on Contactual's flexible monthly fee payment plan.

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Resources

Download the "6 Myths of OnDemand Contact Centers" white paper
View the OnDemand Contact Center Demo
Read the customer success stories