Contactual Helps WebConverse Deliver Best-in-Class Services

Company

Business

Turnkey outsourced customer support for small-to-medium sized businesses.

Challenges

• Cost and difficulty of integrating and maintaining call center applications
• Lack of visibility into activity and performance 

Solution

Contactual OnDemand Contact Center

Results

• Gained competitive advantage from higher customer satisfaction
• Realized realtime visibility of call center activity
• Improved efficiency and reduced management effort
• Reduced training cost and time by 50%

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