Call Center

Contactual offers a 100% on-demand call center software solution to improve your customer communications. With all call center features available through a web browser, there is no need to purchase, configure and maintain specialized software and hardware components. All functionalities are quickly deployed using VoIP and traditional telephony technologies to meet the changing requirements of your business.

Benefits

No custom software
No specialized hardware
Low monthly fee
Rich features
Quick deployment

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Contactual Solution for Call Centers

Improve quality of customer service

Callers are routed to the right queue based on the criteria entered via the IVR function. Contactual gives you the ability to adjust routing parameters by using data from your CRM system, such as account numbers and zip codes, to ensure that all callers receive the level of care they deserve. For example, your VIP customers might be placed at the head of the call queue and handled with a higher priority that other callers.
Increase productivity quickly

The award-winning graphical user interface (GUI) makes it easy for your call center agents to learn and use functionalities of the solution and rapidly reach high productivity levels.
Integrate with leading CRM solutions

Contactual provides an out-of-the-box integration with Salesforce.com, a leader in hosted CRM solutions, and with NetSuite, the leading on-demand ERP provider. Plus, Contactual can integrate with any solution you have, on-demand or on-premise. As a result, your call center agents can have a complete view of the customer interaction history and are able to address customer inquiries knowledgeably.

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Call Center is now a Contact Center

While telephony remains a popular channel for customers to reach companies, email and web chat are not far behind. A robust customer communications solution should provide you with full-featured multi-media interaction capabilities (that’s why it is no longer just a call center but a contact center) so you can connect with customers and prospects in variety of ways.

While Contactual is a great call center solution, it also offers email and web chat capabilities that can help you reach and be reached by your customers in the way that’s right for them.

Read about the evolution of call center technology.

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