Duplicate your current operations

Contactual offers a disaster recovery service designed specifically to help companies prepare for unexpected outages by provisioning a duplicate of your current call center operations and hosting that off site.

This unique capability allows your business to have a completely redundant call center, mirroring your current operations that can be available on-demand to provide immediate service to your business and customers when needed.  With a simple redirection of the inbound 800 number, the Business Continuity Assurance service allows your call center agents to be up and productive immediately following a critical service outage.

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