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Call Center Magazine 2002 Product of the Year
Award Marks Company's Two-Year Anniversary and Highlights Successful Track Record
Hayward, California, January 28, 2002- White Pajama, an industry-leading provider of CRM contact center solutions, today announced that they have earned Call Center Magazine's 2002 Product of the Year award. White Pajama was selected after magazine editors evaluated hundreds of products they had written about over the past year. The award marks White Pajama's two-year anniversary and highlights their successful track record, a rapidly growing customer base of over 100, accolades from industry and investment analysts, and an extensive cache of awards.
"It has been a rewarding two-year journey, because we are seeing the results of executing our vision," commented Mansour Salame, president and CEO of White Pajama. "In January of 2000, we founded White Pajama with the idea of delivering the first scalable contact center solution that was also cost-effective for our customers and for us. We designed a unique platform that would allow us to create a sustainable business model, and it's working. We look forward to helping even more companies improve relationships with their customers."
One of the companies using White Pajama today to improve customer relationships is Pan American Life Insurance. Charles Jorge, Pan American's second vice president of CRM/corporate sales training and research commented, "White Pajama enables us to offer services that only larger call centers typically provide-and it does this cost-effectively. It is a real differentiator for us."
Leading industry analysts are just as complimentary about White Pajama's unique capabilities. According to the Ovum Analyst Firm, "White Pajama is a wave to ASP which has built its call centre from the ground up to be centrally managed. Their streamlined operation enables the company to have minimal overhead and therefore high operating margins. This company is one of the ones to watch as the ASP market develops."
White Pajama will accept the 2002 Product of the Year award on January 30, 2002, at the Call Center Demo and Conference in Dallas, Texas. On Wednesday, January 30, 8:30am-10:00am, the Product of the Year Presentations session will feature White Pajama president and CEO Mansour Salame along with other award winners. White Pajama will be giving live demonstrations at their booth, #18C.
"The Product of the Year award is the culmination of our achievements over the past two years, and of winning six major awards in the first year of availability," said Salame. "To share the celebration, we will be extending a special offer to our new customers looking to improve customer service cost-effectively."
About White Pajama
White Pajama is an award-winning CRM contact center solution for businesses that want to cost-effectively service their customers. It is designed for organizations, mid-sized outsourcers, and service providers. Because it is delivered via the Internet, customers can have their customer service, help desk, and technical support centers up and running in as few as three days, with no capital outlay.
The White Pajama service fully integrates with all of the communication channels people use to reach companies-whether by phone, email, or over the Web. White Pajama unifies customer contacts into one routing, queuing, and tracking system; ensuring customers receive the attention they deserve, regardless of how they choose to communicate. White Pajama makes the set up and ongoing maintenance of contact centers easy, enabling customers to change their parameters when they need to, without waiting for the service provider or incurring additional fees.
White Pajama earned the 2002 Product of the Year award from Call Center Magazine, and has received awards from all major contact center publications and trade shows since it was introduced in 2001, including: three Best of Show awards, two Editor's Choice awards, and high marks from product reviewers.
Hayward, California, January 28, 2002- White Pajama, an industry-leading provider of CRM contact center solutions, today announced that they have earned Call Center Magazine's 2002 Product of the Year award. White Pajama was selected after magazine editors evaluated hundreds of products they had written about over the past year. The award marks White Pajama's two-year anniversary and highlights their successful track record, a rapidly growing customer base of over 100, accolades from industry and investment analysts, and an extensive cache of awards."It has been a rewarding two-year journey, because we are seeing the results of executing our vision," commented Mansour Salame, president and CEO of White Pajama. "In January of 2000, we founded White Pajama with the idea of delivering the first scalable contact center solution that was also cost-effective for our customers and for us. We designed a unique platform that would allow us to create a sustainable business model, and it's working. We look forward to helping even more companies improve relationships with their customers."
One of the companies using White Pajama today to improve customer relationships is Pan American Life Insurance. Charles Jorge, Pan American's second vice president of CRM/corporate sales training and research commented, "White Pajama enables us to offer services that only larger call centers typically provide-and it does this cost-effectively. It is a real differentiator for us."
Leading industry analysts are just as complimentary about White Pajama's unique capabilities. According to the Ovum Analyst Firm, "White Pajama is a wave to ASP which has built its call centre from the ground up to be centrally managed. Their streamlined operation enables the company to have minimal overhead and therefore high operating margins. This company is one of the ones to watch as the ASP market develops."
White Pajama will accept the 2002 Product of the Year award on January 30, 2002, at the Call Center Demo and Conference in Dallas, Texas. On Wednesday, January 30, 8:30am-10:00am, the Product of the Year Presentations session will feature White Pajama president and CEO Mansour Salame along with other award winners. White Pajama will be giving live demonstrations at their booth, #18C.
"The Product of the Year award is the culmination of our achievements over the past two years, and of winning six major awards in the first year of availability," said Salame. "To share the celebration, we will be extending a special offer to our new customers looking to improve customer service cost-effectively."
About White Pajama
White Pajama is an award-winning CRM contact center solution for businesses that want to cost-effectively service their customers. It is designed for organizations, mid-sized outsourcers, and service providers. Because it is delivered via the Internet, customers can have their customer service, help desk, and technical support centers up and running in as few as three days, with no capital outlay.
The White Pajama service fully integrates with all of the communication channels people use to reach companies-whether by phone, email, or over the Web. White Pajama unifies customer contacts into one routing, queuing, and tracking system; ensuring customers receive the attention they deserve, regardless of how they choose to communicate. White Pajama makes the set up and ongoing maintenance of contact centers easy, enabling customers to change their parameters when they need to, without waiting for the service provider or incurring additional fees.
White Pajama earned the 2002 Product of the Year award from Call Center Magazine, and has received awards from all major contact center publications and trade shows since it was introduced in 2001, including: three Best of Show awards, two Editor's Choice awards, and high marks from product reviewers.
