HAYWARD, CA (USA) -- May 2, 2001 - White Pajama, the award winning service provider of contact center solutions for small-to medium-sized businesses and organizations, was chosen Best of Show at Computer Telephony Expo Spring 2001 and awarded Editor's Choice by Call Center magazine.

Computer Telephony Expo is the world's largest telecommunication tradeshow event, representing the entire voice and data convergence community. Over 300 companies participated in CTExpo Spring 2001. Each year, members of Computer Telephony magazine's editorial board evaluate and select the most innovative voice and data products from companies worldwide. Selected winners are presented with the prestigious Best of Show award. The White Pajama Contact Center Solutions were defined as ". simple, flexible and cost effective."

Excerpt from Computer Telephony, April 2001 - Best of Show Award:
"The White Pajama Solution takes about five minutes to figure out how to use it. Especially nice: a tight integration between their built-in knowledge-base system and the interface used to push Web pages to a user's browser."

Call Center is an influential publication dedicated to providing product and strategic information to a large number of readers in the call center, customer care and customer interaction industries. Recently, White Pajama's Contact Center Solution caught the attention of the magazine's editorial board.

Excerpt from Call Center, April 2001- Editor's Choice Award:
"The Integrated Contact Center Network from White Pajama is hosted software that routes calls, Web callback requests, e-mail messages and live text messages from customers to agents. White Pajama includes an IVR system that lets callers indicate the groups of agents they want to reach. You build rules for routing calls to each group and rules for routing e-mail and live text messages based on keywords."

"We are extremely pleased to have been awarded Best of Show and to receive industry recognition," said Mansour Salame, president and CEO of White Pajama. "Our customers use our award winning contact centers to provide more effective solutions for help desk, customer service, sales and technical support. The industry recognition is important to White Pajama and its channel partners."

About White Pajama

White Pajama is the leading provider of contact center solutions for small to medium-sized organizations that believe superior customer service is essential to their success. White Pajama's innovative technology makes the set up and ongoing operation of multi-communication channel customer content centers easy and economical. With its unique unified graphical user interface, White Pajama simplifies contact center interactions, eliminating ramp-up delays associated with training and freeing customer service agents to focus on delivering satisfaction.

With a flexible operating environment and the ability to instantly adjust parameters, White Pajama also allows companies to control the level of customer service they provide. Headquartered in Hayward, Calif., more information on White Pajama can be found via the Internet at www.whitepajama.com.