HAYWARD, Calif.- February 14, 2001 -- Customer Support Management magazine announced today that White Pajama won a Customer Support Management Call Center "Best of Show Award" for its Web-based contact center solution.

The White Pajama Integrated Contact Center Network gives companies the ability to communicate seamlessly with customers via the media they prefer, without investing in customer premises equipment, extensive IT and professional services or lengthy agent training. White Pajama clients typically can set up, configure and use integrated telephony, fax, e-mail, Web self-service, chat and co-browsing in a matter of hours.

The magazine selected White Pajama after sending an undercover panel of judges onto the expo floor at the 2001 Call Center & CRM Solutions Conference & Exposition in Dallas (January 23-25, 2001); they represented a mix of industry consultants and "in-the-trenches" practitioners with wide product knowledge. The March issue of Customer Support Management will feature 15 award winners.

In announcing the award, editorial director Katherine Grayson stated, "Winning 'Best of Show' is no easy feat; the competition included products from more than 130 companies, each of which presented truly remarkable ideas and innovations for improved management of customer service and satisfaction."

About Customer Support Management

Customer Support Management is sent to 42,000 senior-level executives responsible for customer relationship management and development throughout major American companies, and is available on the web at www.customersupportmgmt.com.

About White Pajama.

White Pajama provides contact center solutions for small to medium-sized organizations that believe superior customer service is essential to their success. White Pajama's innovative technology makes the set up and ongoing operation of multi-communication channel customer content centers easy and economical. With its unique unified graphical user interface, White Pajama simplifies contact center interactions, eliminating ramp-up delays associated with training and freeing CSRs to focus on delivering satisfaction. With a flexible operating environment and the ability to instantly adjust parameters, White Pajama also allows companies to control the level of customer service they want to provide. Headquartered in Hayward, Calif., more information on White Pajama can be found on the Web at www.whitepajama.com.

White Pajama is a trademark of WhitePJ, Inc. All trademarks or registered trademarks are properties of their respective companies.