Industry Awards & Recognition

Outstanding IP Telephony Solutions Recognized at Leading IP Communications Conference Held at Los Angeles Convention Center.

Contactual, a global leader of on-demand contact center solutions, today announced that the OnDemand Contact Center has been named as a finalist for the prestigious 2007 Codie Award in the Best Communication Solution category.

"Contactual was chosen as the Best Integrated Solution for its integration of NetSuite with its own Software as a Service (SaaS) contact center management application, the Contactual OnDemand Contact Center."

"The Red Herring 100 North America companies, among them Contactual, are pushing and breaking the boundaries of the technology business and we are excited to report on their success stories."

“The Contactual OnDemand Contact Center has clearly demonstrated to the staff of TMC Labs that Contactual’s on demand service is truly innovative in the CRM or call/contact center industries."

"Contactual has proven itself to be the key for many companies to set up world class contact centers by providing their customized turnkey service solutions to clients."

"Winners were chosen on hard data…quantifiable results that convinced us, without a doubt, that their clients were infinitely better off with these companies' products and services than without."

"White Pajama is a wave to ASP which has built its call centre from the ground up to be centrally managed. Their streamlined operation enables the company to have minimal overhead and therefore high operating margins. This company is one of the ones to watch as the ASP market develops."

“This is a perfect offering for companies struggling to find a total CRM technology solution. And, it provides great support for remote agents.”

"We were genuinely impressed with White Pajama, both as a contact center service and as an ASP model. After this, it may be difficult to look at non-ASP contact center products in the same way."

"The Integrated Contact Center Network from White Pajama is hosted software that routes calls, Web callback requests, e-mail messages and live text messages from customers to agents. White Pajama includes an IVR system that lets callers indicate the groups of agents they want to reach. You build rules for routing calls to each group and rules for routing e-mail and live text messages based on keywords."

"The White Pajama Solution takes about five minutes to figure out how to use it. Especially nice: a tight integration between their built-in knowledge-base system and the interface used to push Web pages to a user's browser."

- "Winning 'Best of Show' is no easy feat; the competition included products from more than 130 companies, each of which presented truly remarkable ideas and innovations for improved management of customer service and satisfaction."