HAYWARD, CA (USA) -- June 26, 2001 - White PajamaT, the leading provider of contact center solutions for customer service, help desk, and technical support, announced today that they have earned an A+ product rating from engineers at independent product review facility, TMC Test Labs. They were also recognized as an Editor's Choice for 2001 by leading technology publication, Customer Interaction Solutions.

TMC Test Labs gave White Pajama an A+ rating after testing their customer contact solution in their state-of-the-art facility, run by a team of experienced computer and telecommunications engineers. TMC evaluated installation, documentation, features, and the graphical user interface. TMC Labs summarized their findings by stating: "We were genuinely impressed with White Pajama, both as a contact center service and as an ASP model. After this, it may be difficult to look at non-ASP contact center products in the same way."

They concluded that White Pajama covers a range of customer relationship management, customer information management, and performance analysis features that would normally require several products to achieve. Reviewers attributed White Pajama's success to leveraging the merits of an ASP model, and eliminating the need for customers to endure costly hardware setup and system integration. Product testers commended White Pajama's documentation, stating that it will assist companies in getting the solution up and running without the lengthy and expensive onsite training usually required

In addition to the A+ product rating, White Pajama was selected as an Editor's Choice for 2001 by Customer Interaction Solutions, publisher of TMC Labs reports. Editor's Choice designations are given to products and services that earn the highest TMC Labs ratings

White Pajama has earned numerous other awards since their contact center was introduced earlier this year. Call Center Magazine gave White Pajama an Editor's Choice award shortly after their solution was introduced in February 2001. The product also earned CTExpo's Best of Show, and Call Center/CRM Solutions Conference Best of Show awards.

"We are delighted with this latest award. In fact, it is the fourth award we've received in the four months that our product has been available," commented Mansour Salame, president and CEO of White Pajama. "More importantly, we designed our product to be easy to use, as well as fast and cost-effective to implement, and it is gratifying to see these benefits validated by TMC researchers."

For More Information

To read the entire review, visit www.whitepajama.com or call us at 1-877-725-2621. For more information or to see a live demonstration, visit www.whitepajama.com.

About White Pajama

White Pajama is the leading provider of contact center solutions for customer service, help desk, and technical support. Their innovative technology makes the set up and ongoing operation of multi-communication channel customer contact centers easy and economical.

With its unique unified graphical user interface, White Pajama simplifies contact center interactions, eliminating ramp-up delays associated with training and freeing customer service agents to focus on delivering satisfaction. With a flexible operating environment and the ability to instantly adjust parameters, White Pajama also allows companies to control the level of customer service they provide.

White Pajama has earned numerous awards since their contact center was introduced this year, including: TMC Labs Product Rating, A+; Customer Interaction Solutions Editor's Choice 2001 Award; Call Center Magazine Editor's Choice Award; CTExpo's Best of Show Award; and Call Center and CRM Solutions Conference and Exposition's Best of Show Award.