Contactual's Big Upgrade to OnDemand Contact Center: The Inside StoryBy Al Bredenberg

Contactual, which provides hosted contact center solutions, recently announced an upgrade to its product, OnDemand Contact Center, giving it the capability to support over 500 simultaneous agents per customer.

That triples OnDemand's capabilities, which sounds like quite a sizable upgrade. I was curious about the background story on this upgrade, and I was interested to know how the cost of a hosted contact center would compare to an on-premises solution. To find out a little more, I asked Mansour Salame, President of Contactual to respond to some questions. Here's our dialogue in question-and-answer format.

To read the complete story, please visit http://news.tmcnet.com/news/2006/05/23/1658555.htm.