NEC and Contactual Serve Up a Platform for On-Demand Contact Center Services

by  Stephen Loynd, Brian J. Bingham

This IDC Flash offers IDC's perspective on the new product licensing agreement between NEC Business Solutions Ltd. Australia (NEC) and Contactual and highlights the growing market trend for on-demand contact center technology.

To read the complete article, visit www.idc.com/getdoc.jsp?containerId=32808.