Contactual - Hosted Contact And Call Center

By  Steve Shu
CIO Weblog

With the announcement of 24H Laundry and the sponsored posts I have been doing on support center stuff with HDI, I was reminded about a company call White Pajama (now Contactual) that provides capabilities for a fully hosted (and virtual) call center. The whole idea of people being able to work in their undies and pajamas from home sounds like it would be a cool tech idea.

Contactual has a terrific amount of intellectual property and one should really check it out. As MercuryNews.com wrote last year (Oct. 2004):

The story of San Mateo start-up White Pajama may go down in the books as one of the quirkiest in Silicon Valley.

To read the complete article, visit: http://www.cio-weblog.com/50226711/contactual_hosted_contact_and_call_center.php.