San Mateo, CA  — November 5, 2005 — Contactual announced today that Technology Marketing Corporation’s TMC Labs division named Contactual OnDemand Contact Center as a 2005 Innovation Award winner from Customer Interaction Solutions magazine.
 
“We are very pleased that our VoIP-based, Contactual OnDemand Contact Center has won the Innovation Award from TMC Labs for 2005,” said Mansour Salame, Founder and CEO, Contactual. “TMC Lab’s analysts singled out Contactual’s hosted contact center as a truly innovative service.  This type of credible, third-party validation of our business and product echoes our strong customer references, and solidifies our leadership position in this fast-growing market.”

“The Contactual OnDemand Contact Center has clearly demonstrated to the staff of TMC Labs that Contactual’s on demand service is truly innovative in the CRM or call/contact center industries.  New companies, new products and new services for CRM and call/contact centers are being created all the time. With the great advances in technology, there’s never been a greater need for this award,” said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions.

“The TMC Labs Innovation Awards are based solely upon the uniqueness of the company’s offering or how pioneering the particular product or service is.  It is not based on company revenue or number of products sold.  It is based on the concept that the Contactual OnDemand Contact Center is innovative,” according to Tom Keating, CTO and TMC Labs Editorial Director.

Keating continued, “the Contactual OnDemand Contact Center deserves this great honor for creating a ground-breaking CRM or call/contact center product or service.  I look forward to seeing other innovative solutions from Contactual as they continue to contribute to the future of the CRM or call/contact center marketplace.”

The TMC Labs 2005 Innovation Award highlights will be published in the October and November 2005 issues of Customer Interaction Solutions magazine.
 

About Contactual
Contactual was founded in 2000 as White PJ, Inc., with the goals of reducing costs and eliminating the risks companies face when deploying customer service automation solutions by creating the best hosted contact center solutions. The White PJ customer service automation center quickly established itself as an award-winning solution for small and medium call centers. In 2004, White PJ executives grew the business through an expanded product distribution strategy that leverages the product’s key advantages of scalability and reliability to sell through global licensees, wholesalers and Telco partners, as well as direct sales.  With hundreds of companies using the Contactual OnDemand Contact Center, the company has matured and emerged as the leader in on-demand contact centers for in-bound contact center deployments.  To match the new business strategy, a new company name (Contactual) was selected in the fall of 2004. For more information, visit www.contactual.com

 
About TMC®
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its newly redesigned Web site at www.tmcnet.com.

TMC Contact:
Julie Preuss
(203) 852-6800 Ext 275
jpreuss@tmcnet.com


Contactual Contact:
David Sohm
(650) 292 4411
dsohm@contactual.com