San Mateo, Calif.  – May 10, 2005 – Contactual™, a leading provider of on-demand contact center solutions, today announced that David Sohm has joined Contactual, Inc., as President and COO.  A thirty-year-plus veteran of the business software, solutions and hosted services industries, Sohm will apply his extensive management experience in overseeing the day-to-day operations of Contactual’s fast-growing business. 
 
“I think I speak for all of the employees and board members when I say that we are very pleased that David has joined the company,” said Mansour Salame, Founder and CEO, Contactual. “For the last six years, David and I have been looking for the right time and opportunity to work together, and now our timing couldn’t be better – Contactual’s business is strong, and we’re entering another period of intense corporate growth.”
 
Sohm will report to Mansour Salame, CEO and founder of Contactual.  Sohm joins Contactual as the company responds to increasing demand for product and technology licensing agreements.  Earlier this year, Contactual announced that NEC® Business Solutions Australia has licensed Contactual for Oceana distribution, and similar relationships are expected to be unveiled this year.
 
“I am really excited to join this energetic, fast-growing team.” said David Sohm, Contactual President & COO.  “I believe that the time is right for this product and business to lead the emerging domestic and international markets for hosted contact center solutions.  I look forward to working with the Contactual team to execute against our aggressive business goals.”
 
Most recently at Captaris, Inc., Sohm served as President of the MediaLinq hosted document messaging business from 1999 until the sale and integration of the unit to the Xpedite subsidiary of Premiere Global Services in 2004.  Sohm joined MediaLinq in September of 1997 as Vice President of Sales and Marketing.  Sohm’s executive positions prior to MediaLinq include Vice President of Products at Ramco Systems, Vice President of Channels and Partner Marketing for Sybase, President of the Data3 business unit of The ASK Group (acquired by Computer Associates) and Vice President of  Marketing and Business Development at ASK.  Prior to Ask, Sohm spent twelve years at Hewlett Packard.

About the Contactual OnDemand Contact Center
Over the past five years, Contactual has developed a feature-rich on-demand contact center product that leverages state-of-the-art technologies, like VoIP and SIP.  Contactual has identified the key features that any call center needs, and delivered, without lowering our industry-leading standards for reliability, scalability and ease-of-use. Feature examples include, but are not limited to:
•        Multimedia Interaction Router/ACD
•        Multimedia switch
•        Real-time reporting and monitoring
•        Call recording and monitoring
•        Interactive Voice Response (IVR)
•        Computer Telephony Integration (CTI)
•        Chat
•        Co-browsing
•        Knowledge Base
•        Self Help
•        Web Administration
 
The Contactual OnDemand Contact Center is 100% web-provisioned and configurable, a product deployment advantage that distinguishes Contactual from its competitors.  Contactual can also be purchased as a solution “already-integrated” with leading hosted CRM products, including Netsuite™, RightNow™, salesforce.com® and Unipress™. 
 
About Contactual
Contactual was founded in 2000 as White PJ, Inc., with the goals of reducing costs and eliminating the risks companies face when deploying customer service automation solutions. The White PJ customer service automation center quickly established itself as an award-winning solution for small and medium call centers. In 2004, White PJ’s founder and CEO embarked on a successful business strategy that reinforces the company's key product advantages of scalability and reliability, targeting vertical industries that deal in mission critical data and services. With hundreds of companies using Contactual products, the company has matured and emerged as the leader in on-demand contact center products.  To match the new business strategy, a new company name (Contactual) was selected in 2004 to communicate the core value of the product. In January of 2005, NEC Business Solutions Australia was announced as Contactual’s first product licensee (Agent 99) for the Pacific Rim.  In April of 2005, Contactual was awarded Frost & Sullivan’s prestigious Global Excellence in Technology Award, singling out Contactual for a technology contribution with dramatic impact across multiple industries. For more information, visit www.contactual.com.
 
*Contactual is a trademark of Contactual, Inc.  NEC, NEC Business Solutions and Agent 99 are registered marks of NEC Corp.  All other trademarks are the property of their respective owners.