San Mateo, CA & Boca Raton, FL – November 16, 2004 – Contactual™DBA, the leading provider of OnDemand Contact Center solutions today announced that it is partnering with NetByTel®, the industry leader in telephone self-service solutions.  The partnership will accelerate availability of NetByTel’s portfolio of hosted voice recognition solutions to current and future Contactual customers. 

“Providing customers with choice and control in IVR solutions is something that we’re proud to enable,” says Chris Moore, vice president of sales of Contactual (formerly White Pajama).  “Self-service telephony is considered a critical element of a robust contact center and thanks to VoIP-based products like the Contactual OnDemand Contact Center, smaller, leaner companies now can implement robust, on-demand call centers.” 

“We are excited about our new partnership with Contactual, because they are well positioned to address the needs of the small to medium size businesses," adds Ken Jackowitz, executive vice president and chief customer officer of NetByTel. "Contactual clients will now be able to enjoy voice self-service solutions, while achieving contact center efficiencies.”

About the Contactual OnDemand Contact Center
Over the past five years, Contactual has developed a feature-rich on-demand contact center product that leverages state-of-the-art technologies, like VoIP.  Contactual has identified and delivered the key features that any call center needs, without lowering our industry-leading standards for reliability, scalability and ease-of-use. Feature examples include, but are not limited to:

• Multimedia Interaction Router/ACD
• Multimedia switch
• Real-time reporting and monitoring
• Call recording and monitoring
• Interactive Voice Response (IVR)
• Computer Telephony Integration (CTI)
• Chat
• Co-browsing
• Knowledge Base
• Self Help
• Web Administration

About Contactual
Contactual was founded in 2000 as White PJ, Inc., with the goals of reducing costs and eliminating the risks companies face when deploying customer service automation solutions. The White PJ customer service automation center quickly established itself as an award-winning solution for small and medium call centers. In 2004, White PJ founder and CEO, Mansour Salame, embarked on a successful business strategy that reinforces the company's key product advantages of scalability and reliability, targeting vertical industries that deal in mission critical data and services.  With hundreds of companies using Contactual products, the company has matured and emerged as the leader in On-demand Contact Center products.  To match the new business strategy, a new company name was selected to communicate the core value of the product -- Contactual. For more information, visit www.contactual.com.
 

About NetByTel
NetByTel® delivers the best telephone self-service experience for callers. NetByTel's award winning voice self-service solutions are designed, developed and deployed with NetByTel's VoiceServ® platform.  NetByTel’s solutions help clients save money, improve their customer's experience and enhance their brand image.  For more information, visit the company web site at www.netbytel.com.
 

*Contactual is a trademark of White PJ, Inc. Contactual is the “doing business as” name of White PJ, Inc. NetByTel, the NetByTel logo and VoiceServ are trademarks of NetByTel, Inc. All other products or services mentioned are the property of their respective holders.